Description
Paddock Apparel is an ethical equestrian lifestyle brand, offering a range of clothing for horse riders and pony lovers. Gift cards are the perfect gift for horse lovers, allowing them flexibility to chose their own present and you can be assured that they are choosing quality equi-leisure apparel from a brand that care.
The gift cards are sent electronically, so perfect if you are need of a last minute gift for the equestrian in your life. Should you wish to have a physical voucher to make it feel extra special please do get in contact and I will happily help, hello@paddockapparel.co.uk
Gift cards are not redeemable against future gift card purchases and are only redeemable on the website.
Please note that discount codes cannot be used when purchasing a gift card.
Delivery
In the United Kingdom, customers have the option to select from two courier services:
- Royal Mail First Class Signed For, delivering in 1-2 days at a cost of £6.00.
- Evri, offering 2-4 day delivery with photographic proof at £4.50.
Orders of £50 or more qualify for free delivery and will be sent using the Royal Mail First Class Signed For service.
For international delivery, parcels are sent via Royal Mail or Parcel Force for £20.00.
We strive to dispatch orders to dispatch orders within 24 hours.
Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@paddockapparel.co.uk . If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You are responsible for any costs relating to postage when returning an products.
You can always contact us for any return question at hello@paddockapparel.co.uk .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to email us at hello@paddockapparel.co.uk we will be able to advise whether the alternative product or size is in stock. You are liable for postage costs when sending products back.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Delivery costs are not refunded.